Shipping Policy

• Orders are processed and shipped within 48 hours (excluding Sundays and public holidays).
• Personalised items require additional processing time. If your order includes both personalised and non-personalised items, the non-personalised items will be shipped first.
• Tracking details will be shared via WhatsApp, email, and SMS once the order is dispatched.
• We ship the product a minimum of 24 hours after order placement to allow customers time to cancel if needed.
• After shipping or delivery, orders cannot be exchanged or returned due to change of mind, preferences, or any non-defective reasons.

Return & Exchange Policy

We accept returns, exchanges, or refunds only in case of:
✅ Damaged products upon arrival
✅ Incorrect or different item received

Conditions for Return & Exchange:

• Return window: 7 days from the date of delivery.
• Items must be unused, unworn, and in their original packaging.
• A valid proof is required for claims, such as:
• Thorough verification will take place before any return or exchange is approved.

Important:

• Products cannot be returned/exchanged for reasons like change of mind or mood.
• LUXEMIARA reserves the right to approve or reject return requests based on evidence provided.

Refund Policy

• Refunds are processed only after the returned item has passed a quality check at our warehouse.
• Shipping charges (if paid) are non-refundable.
• If any promotional product (such as free gifts, silver coins, etc.) is missing from the return package, the full MRP of the missing item may be deducted from the refund amount.
• In case of missing items in return orders (where multiple products were claimed to be returned, but the actual pickup does not include all items), the refund will be adjusted accordingly.
• Upon successful completion of all required checks, the refund will be processed within

• Replacement & Exchange Policy
• Customers can request a replacement or exchange for eligible items.
• The replacement will only be shipped after the initial return is received and verified.
• The same conditions as returns apply to exchanges.

Return Process

1. Initiate a return request via our website, app, or Customer Support team.
2. Be available for the reverse pick-up and answer calls from the delivery partner.
4. If the pin code is non-serviceable, the customer must return the product at their own cost, and LUXEMIARA will reimburse ₹100 towards shipping charges.
5. If return charges exceed any amount beyond ₹100 (including shipping, duties, taxes, etc.) it will be deducted from the refund.

Evidence Requirement for Claims

• A 360-degree video of the unpacking process is mandatory to process return/refund/exchange requests.
• Visible tampering or insufficient proof may lead to claim rejection.
• LUXEMIARA reserves the right to make the final decision on all return and exchange claims.

For further assistance, contact our Customer Support team.