Orders are processed and shipped within 48 hours (excluding Sundays and public holidays).
Personalised items require additional processing time. If your order includes both personalised and non-personalised items, the non-personalised items will be shipped first.
Tracking details will be shared via WhatsApp, email, and SMS once the order is dispatched.
We ship the product a minimum of 24 hours after order placement to allow customers time to cancel if needed.
After shipping or delivery, orders cannot be exchanged or returned due to change of mind, preferences, or any non-defective reasons.
Return & Exchange Policy
We accept returns, exchanges, or refunds only in case of: ✅ Damaged products upon arrival ✅ Incorrect or different item received
Conditions for Return & Exchange:
Return window: 7 days from the date of delivery.
Items must be unused, unworn, and in their original packaging.
A valid proof is required for claims, such as:
Thorough verification will take place before any return or exchange is approved.
Important:
Products cannot be returned/exchanged for reasons like change of mind or mood.
LUXEMIARA reserves the right to approve or reject return requests based on evidence provided.
Refund Policy
Refunds are processed only after the returned item has passed a quality check at our warehouse.
Shipping charges (if paid) are non-refundable.
If any promotional product (such as free gifts, silver coins, etc.) is missing from the return package, the full MRP of the missing item may be deducted from the refund amount.
In case of missing items in return orders (where multiple products were claimed to be returned, but the actual pickup does not include all items), the refund will be adjusted accordingly.
Upon successful completion of all required checks, the refund will be processed within
Replacement & Exchange Policy
Customers can request a replacement or exchange for eligible items.
The replacement will only be shipped after the initial return is received and verified.
The same conditions as returns apply to exchanges.
Return Process
Initiate a return request via our website, app, or Customer Support team.
Be available for the reverse pick-up and answer calls from the delivery partner.
If the pin code is non-serviceable, the customer must return the product at their own cost, and LUXEMIARA will reimburse ₹100 towards shipping charges.
If return charges exceed any amount beyond ₹100 (including shipping, duties, taxes, etc.) it will be deducted from the refund.
Evidence Requirement for Claims
A 360-degree video of the unpacking process is mandatory to process return/refund/exchange requests.
Visible tampering or insufficient proof may lead to claim rejection.
LUXEMIARA reserves the right to make the final decision on all return and exchange claims.
For further assistance, contact our Customer Support team.