At Brand Categories and Collections, we strive to ensure that our customers are completely satisfied with their purchases. However, if you find yourself needing to return an item, please note that refunds are only issued under specific conditions. To be eligible for a refund, the item must be unworn, in its original packaging, and accompanied by a receipt or proof of purchase. Custom-made pieces are non-refundable unless they arrive damaged or defective. We encourage our customers to carefully review their selections before finalizing their purchase to avoid any inconvenience. If you believe your item qualifies for a refund, please proceed to the next section for the timeframe and procedures.

Refund requests must be initiated within 30 days of receiving your order. After this period, we regret to inform you that we cannot offer a refund. To ensure a smooth process, we recommend that you inspect your items upon receipt and contact us immediately if there are any issues. Our team is dedicated to addressing your concerns promptly and efficiently.

To request a refund, please contact our customer service team via email or phone. Provide your order number, a description of the item, and the reason for the return. Once your request is received, we will review it and send you a return authorization if your request is approved. Please return the item to the address provided in the authorization. Upon receiving the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that processing times may vary depending on your bank or payment provider.